1、Where can Sentiblos ship to?
Currently we can ship to The Unite States、The Unite Kingdom and Australia. Your orders will be shipped out within 2 days.
2、How long is the delivery time and what are the shipping cost?
The Unite States
The Unite Kingdom
7~15 Business days after shipping out
*Business days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in China. Orders placed and confirmed by 09:00 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 09:00 (GMT+8) on Friday, Saturday or Sunday will be processed on the next working day.
*Please note that delivery may take longer during sale events.
3、How do I track my order?
To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email. Please contact us at Service@sentiblos.com for further assistance.
4、I have not received my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. For further assistance, please contact us at email@example.com
5、Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
6、How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date.
If the recipient fails to receive the package after the two delivery attempts, the package will be returned to Sentiblos.