FAQS

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” or "BUY NOW" button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW IS THE IMPORT TAXES?

Our prices has added imported taxes, VAT, or other hidden charges. That means you will not pay extra for customs duties.

3. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship out within 2 days.  Click here to learn more about our shipping policy.

4. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us to help you.

5. I NEED HELP WITH A LATE ORDER

If your order has not arrived after 20 business days, please contact our team, we are happy to assist.

6. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

Currently we only accept PayPal. If you do not have a Paypal account, You can still check out with your credit card. You can click our Payment Methods here to learn more.

7. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

8. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

9. CAN I REFUND? HOW TO PROCESS IT?

Our item can be free returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged, or materially different returns. 

Once you decide to return our item, please contact us and we will help you.

For more details, click here to learn more about our Refund&Return Policy.